What is Issue Category

Default Issue Types in Task Management or Support Systems

In task management or helpdesk systems (e.g., Jira, Zendesk, Freshdesk, ServiceNow), default issue types typically fall into common categories such as Technical Issues, Billing Problems, Feature Requests, and General Inquiries.

⇒ It is an Issue Category

When a brand is created, JFW will automatically create these categories as follows:

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🔹 1. Common Default Issue Types

🔧 Technical Issues (Errors & Failures)

Used when users experience bugs, crashes, or system malfunctions. ✅ Examples:

• Login Failure – User cannot log in

• Payment Gateway Error – Failed transaction

• App Crash – Unexpected shutdown

• Integration Failure – API or third-party service not working

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💳 Billing & Payment Issues

For issues related to payments, subscriptions, and invoices. ✅ Examples:

• Cannot Make Payment – Transaction failed

• Overcharged Invoice – Incorrect Billing Amount

• Subscription Renewal Issue – Auto-renewal failed

• Refund Request – User needs a refund

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🛠 Feature Request & Enhancements

For users requesting new features or improvements. ✅ Examples:

• New Feature Request – Suggesting a new functionality

• UI/UX Improvement – Requesting design enhancements

• Performance Optimization – App is slow or unresponsive

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📩 General Inquiries

For questions and information requests that do not fit other categories. ✅ Examples:

• How to Use a Feature? – User needs guidance

• Account Settings Issue – changing email, phone, etc.

• Policy & Compliance Inquiry – Security, privacy, or legal questions